Efficient support is at the heart of our service.
By constantly monitoring your network and hardware, we detect the smallest of problems before they even affect you. On the rare occasion that your service is not performing as you would expect, you always have direct access to the same engineers who installed your network.
But keeping your network at peak performance is only one aspect of our support. We take the time to get to know you and your business, to understand your goals, and to underpin your long-term strategy. In short, we’re here to help you.
By delivering great support, we build strong, lasting relationships and help our customers to be their most efficient.
An informed support team is an efficient one, and our monitoring platform is central to this approach. Our system scans your network 24/7, comparing current performance with historical data and alerting us to anomalies. That way, we see and react to problems as soon as they unfold.
This early-warning system allows us to act fast – often before any users experience a problem. It supplies us with the raw data we need to make informed, split-second decisions, rather than relying on you to describe the symptoms of an underperforming network.
Our monitoring platform covers everything from connections to servers, phones, routers, firewalls and switches, giving you comprehensive cover at a fraction of the cost of an in-house support team.
Chat to us about Pro Active MonitoringService Level Agreements are more than just contracts. They are clearly-worded promises that define the performance you can expect from a connection or service.
Comparing the pros and cons of each of our services can be confusing – particularly if you don’t fully understand the technology behind them. That’s why we specify the performance characteristics of every connection, giving you a clear understanding of what to expect.
Service Level Agreements may not be the most engaging aspect of what we do, but they do give a clear understanding of the technical characteristics of a service. Making an informed choice from the start matches the right service to your strategy and helps future-proof your business.
Discover more about our SLA'sWhilst our Monitoring Platform is one of our greatest assets, the support team behind it is what makes our customers feel truly valued.
We always connect you to the same expert team that installed your network, so there’s no need to explain your situation or describe your problem. You just get fast advice and practical assistance tailored to your individual needs.
For any support or queries, please call us on 02380 111222
Enquire about Support LineWe build long and lasting relationships with our clients. When your business is ready to grow, our team is on hand to help. Whether we’re expanding your network, adding new handsets, upgrading connectivity, or enhancing security, we have the systems and support to take you to the next level.
Everything we do is designed to be scalable. And with rapid deployment of services and hardware, we’re built from the ground up to support growing businesses.
Intrigued about Growth? Get in touch to discover more
