Efficient support is at the heart of our service.
By constantly monitoring your network and hardware, we detect the smallest of problems before they even affect you. On the rare occasion that your service is not performing as you would expect, you always have direct access to the same engineers who installed your network.
But keeping your network at peak performance is only one aspect of our support. We take the time to get to know you and your business, to understand your goals, and to underpin your long-term strategy. In short, we’re here to help you.
By delivering great support, we build strong, lasting relationships and help our customers to be their most efficient.
An informed support team is an efficient one, and our monitoring platform is central to this approach. Our system scans your network 24/7, comparing current performance with historical data and alerting us to anomalies. That way, we see and react to problems as soon as they unfold.
This early-warning system allows us to act fast – often before any users experience a problem. It supplies us with the raw data we need to make informed, split-second decisions, rather than relying on you to describe the symptoms of an underperforming network.
Our monitoring platform covers everything from connections to servers, phones, routers, firewalls and switches, giving you comprehensive cover at a fraction of the cost of an in-house support team.Chat to us about Pro Active Monitoring
Service Level Agreements are more than just contracts. They are clearly-worded promises that define the performance you can expect from a connection or service.
Comparing the pros and cons of each of our services can be confusing – particularly if you don’t fully understand the technology behind them. That’s why we specify the performance characteristics of every connection, giving you a clear understanding of what to expect.
Service Level Agreements may not be the most engaging aspect of what we do, but they do give a clear understanding of the technical characteristics of a service. Making an informed choice from the start matches the right service to your strategy and helps future-proof your business.Discover more about our SLA's
Whilst our Monitoring Platform is one of our greatest assets, the support team behind it is what makes our customers feel truly valued.
We always connect you to the same expert team that installed your network, so there’s no need to explain your situation or describe your problem. You just get fast advice and practical assistance tailored to your individual needs.
For any support or queries, please call us on 02380 111222Enquire about Support Line
We build long and lasting relationships with our clients. When your business is ready to grow, our team is on hand to help. Whether we’re expanding your network, adding new handsets, upgrading connectivity, or enhancing security, we have the systems and support to take you to the next level.
Everything we do is designed to be scalable. And with rapid deployment of services and hardware, we’re built from the ground up to support growing businesses.Intrigued about Growth? Get in touch to discover more
Having been recommended Vostron when we came to Southampton Science Park, we had a look at the package they were offering and it seemed good value for money whilst being very highly specced – they were updating their systems as well, so that it was incredibly cutting edge for us.Crispin Weston, Oxya UK
Vostron provide an incredibly reliable service that’s been very much scaled and sized appropriately for our use – other providers were costly and inflexible, but with Vostron we were able to significantly reduce costs, complexity and management overheads, while dramatically increasing the value that we receive from our IT systems.James Watson, iMeta Technologies Ltd
The service Vostron provides our organisation is absolutely critical. A failure of the network is hugely detrimental to our business, fortunately in the 18 months we have been working with Vostron, we haven’t had a single outage. The customer service we have received from Vostron has been very good, I have absolutely no complaints. If I had the opportunity to recommend Vostron to another organisation, I definitely would.Leks De Boer, Three Hills Partners Ltd
We decided to go with Vostron as we felt it was important to not have a one-size-fits-all solution. The way Vostron were useful was that they took the time to get to know our business, and before they made a blanket recommendation they were genuinely trying to figure out what we needed from an operational point of view – we got a very tailored solution from them upfront.Kevin Forsyth, Seven Pillars
When we looked for a new provider, I contacted all of the potential suppliers on the Park, and Vostron stood out as being trustworthy, with a very personal approach. Their approach wasn’t too technical, or confusing – they just sold me on the functionality of the service, and the ability for me to do what I wanted to do at the right price.Renaud Clarke, Atelier